Banking IT Services and Solutions
Alfa Plus Inc. provides full-cycle banking IT services to help banks digitally transform their business and servicing operations and deliver top-notch customer experience. We create state-of-the-art custom and platform-based banking software, manage its integration and deployment, and handle continuous evolution and support.
Banking software is aimed at improving the relationship between banks and their customers, attracting and retaining the most profitable clientele. Alfa Plus Inc. works with retail and corporate banks and develops robust banking solutions tailored to the specific needs of an intended target audience.
Banking software is aimed at improving the relationship between banks and their customers, attracting and retaining the most profitable clientele. Alfa Plus Inc. works with retail and corporate banks and develops robust banking solutions tailored to the specific needs of an intended target audience.
Banking Software Solutions We Implement
Alfa Plus Inc. provides a complete set of custom and platform-based solutions designed to meet your needs.
Internet Banking
Detailed information about checking, savings, and credit accounts
• Setting up limits for cards
• Making payments
• Transferring money between banking accounts
• Requesting bank statements or other applicable documents online
• Finding branches or ATMs in a particular location, and more
Mobile Banking
Full range of banking services on phones
• Basic to A-class mobile banking apps
• Core and advanced functionality (e.g., personal financial management, loyalty program integration, personalized bank product offering, augmented reality, and more)
Customer Portal
Safe and user-friendly co-working environment for customers
• Customized SharePoint-based portals and banking solutions
• B2C and B2B portals with role-based content personalization, multiple logins for customer employees, clear portfolio manager, financial planning, and other custom functions
Banking CRM
Strong capabilities of Dynamics 365 and Salesforce
• Boost effectiveness in various customer-facing activities such as cross-selling, up-selling, customer support, lead nurturing, customer data management, channel activity tracking, and customer experience management
Loyalty Program Management
Omni-channel communications
• Omni-channel approach for managing customer relationships
• Flexible reward systems
• Gamification elements, and more
Banking Data Analytics
Customer analytics
• Channel analytics
• Marketing analytics
• Risk analytics
• Performance analytics
Payment Software
Fast and secure transactions with custom mobile payment solutions
• Increased customer loyalty with NFC or QR-based mobile wallets
• Real-time, person-to-person (P2P) payments
• Streamlined accounts payable process for business clients
Lending Software
Fast and well-informed loan decisions
• Mitigation of risks and reduction of time and costs of loan delivery
• Digitization of loan origination, underwriting, and servicing
• Configurable borrower portal for consumer, commercial, and small business loans
• Web portal or custom mobile application to accelerate the mortgage application process
• Convenience to mortgage lending services with e-signatures, e-delivery, and e-closing tools
Bank Intranet
Facilitation of collaboration and communication between departments
• Unique environment for data sharing and informal communication
• Information consistency, better data management, and search
• Promotion of corporate values and strengthening of a sense of community within the workplace
Document Management System
Seamless and fully automated document circulation in your bank
• Single library supporting multiple document templates
• Automated workflows for receiving, routing, and completing documents
• Document compliance with the necessary standards and regulations
Knowledge Management Solution
Corporate knowledge base and a unified discussion hub
• Information for corporate education
• Case studies, workshop materials, guidelines, FAQs, and other knowledge items
• Discussion events, questions, consultations, and other activities with rich SharePoint knowledge management functionality
Facial Recognition Software
Strengthened security, improved customer loyalty, increased software efficiency and accessibility
• Premier-quality facial recognition solutions for a streamlined identity proofing process
• Mobile and web authentication using facial biometrics
Banking IT Services We Offer
Banking IT services are a way for banks and financial services companies to improve operational efficiency, drive innovations across their conventional business processes, and introduce the next-gen digital experience for their clients.
Alfa Plus Inc. banking IT services are tailored to the unique needs of each organization and can be related to:
Alfa Plus Inc. banking IT services are tailored to the unique needs of each organization and can be related to:
Digital Transformation Consulting
Enterprise digital strategy development
Technology platform migration
Cost estimation
IT-based Customer Experience Consulting
CXM solutions development
Implementation of solutions for customer experience management
Solution Implementation
Platform-based solutions implementation
Custom solution creation from scratch
Solution Maintenance and Support
Technical support
Upgrades, design update, performance tuning, and patches for banking systems
Address Your Business Challenges
At Alfa Plus Inc., we successfully solve the following business challenges of retail and corporate banking:
Decreased level of customer trust
Customer attrition
Unsatisfactory CX and loyalty
Weak cross-selling
Disintegrated communication with customers
Fragmented view of customers
Increased competition from Fintechs and more