Customer Relationship Management Services
At Alfa Plus Inc., we specialize in designing and implementing robust CRM systems that personalize customer experience and effectively automate sales, marketing, and customer service operations.
Meeting All Your CRM Needs
For businesses with intensive project needs, custom PM software can include extended features for portfolio project management (PPM).
Need to Build a New CRM?
CRM Consulting
We analyze your existing CRM needs and processes to find the optimal solution in terms of cost, functionality, and long-term business value.
CRM Implementation
We pick a fitting CRM platform, customize it to your unique requirements, and set up integrations to connect the new solution to your IT ecosystem, including other software platforms.
Custom CRM Development
If you require more than the regular CRM platforms can offer, we can fully develop a custom solution for you and integrate it with your existing corporate systems.
Want to Improve Your Existing CRM?
CRM Migration
We can migrate your legacy CRM and all customer data to a new platform. We preserve data accuracy and ensure minimized business disruptions during the migration. The user training provided by our team will help your employees adopt the new system faster.
CRM Testing
We verify your CRM’s functionality, integrations, performance, usability, and security. You get a clear understanding of the reasons why your CRM underperforms and receive actionable instructions on how to fix it.
CRM Support and Evolution
We offer ongoing CRM maintenance to prevent issues with availability, data synchronization, security, and more. Plus, whenever you need to add new CRM features or modify the current workflows, you can rely on us to implement the changes.
Advanced CRM Capabilities We Implement
Customer Data Warehousing
If you’re struggling with large volumes of unstructured, high-velocity customer data, we can set up an effective ETL/ELT pipeline to properly organize and store the data centrally.
Advanced Customer Analytics
We can go beyond the default CRM capabilities and build an advanced analytics solution that considers numerous customer behavior factors and enables predictive modeling.
Make CRM Your Strategic Advantage in Customer Relations
Having solved the unique CRM challenges of dozens of clients across multiple industries, we know that an underperforming or poorly customized Customer Relationship Management will often hinder your processes instead of helping them. At Alfa Plus Inc., we focus on each client's workflows, domain specifics, and IT constraints to design an efficient and convenient solution that becomes the key driver of sales performance excellence.
How We Make CRM a Part of Your Business Ecosystem
To make your CRM a reliable hub of the most current customer information, we recommend integrating it with essential data sources such as ERP systems, communication tools, and sales channels. The integration architecture will differ for each company, depending on its workflows, software stack, and customer communication channels. For all integrations, we ensure that data is transferred in the correct format, to the right place, and without delay.
Integrated Business Management and CRM Systems
Our integrated approach at Alfa Plus Inc. involves connecting various business management and communication tools with leading CRM (Customer Relationship Management) systems such as Microsoft Dynamics 365, Salesforce, and Zoho. This integration streamlines operations and enhances communication with our customers. Here's how different systems are integrated with CRM:
Supply Chain Systems (OMS, Purchase Order Software):
We integrate systems like Acumatica, NetSuite, Epicor, and others to effectively manage our supply chain, ensuring timely procurement and delivery of goods and services.
ERP Systems (Accounting CPQ Systems):
Integration with systems like Microsoft Dynamics 365, Oracle Cloud ERP, and SAP enables us to plan resources effectively and manage accounting processes efficiently.
Business Intelligence and Analytics Systems:
Tools like Power BI, IBM Cognos Analytics, and Tableau are integrated to analyze data and gain valuable business insights, helping us make informed decisions.
Collaboration Tools (Email Clients, Business Messengers):
Integration with tools like Microsoft Teams, Trello, and Slack facilitates effective team collaboration, improving productivity and communication.
Sales Channels (Ecommerce, PoS Systems):
Platforms like Adobe Commerce, BigCommerce, and CloudPOS are integrated to manage our sales channels, ensuring seamless transactions and customer interactions.
Social Media:
Integration with platforms like Instagram, Facebook, and LinkedIn helps us manage our social media presence, engage with customers, and drive brand awareness.
The Cost of Implementing a CRM Solution
Just as the requirements for CRM software range widely between businesses, so do the software costs. On average, CRM development may cost between $15,000 and $250,000.
From $15,000: A CRM with standard functionality and minimal customization, meant for about 10 users.
Up to $250,000: A heavily customized CRM with industry-specific functionality and advanced analytics features, meant for over 1,000 users in diverse roles.
What to Expect After Tailored CRM Implementation
Faster Sales Cycles
Due to the automation of up to 30% of sales activities.
Higher Conversions and Sales
Made possible by dynamic customer segmentation and relevant marketing offerings at each customer life cycle stage.
Higher Customer Retention and Loyalty
Due to a personalized approach to each customer, enabled by a well-documented conversation and sales history.
Lead Volume Growth
Due to unlimited multi-channel marketing campaigns that can be managed simultaneously.
Reduced Customer Service Workload
Thanks to the effective self-service tools for customers.
Faster Customer Service
Due to intelligent workflow automation and instant access to comprehensive customer data.