6+
Years in IT
IT Outsourcing Services
Optimize Current Operations. Launch New Projects.
IT outsourcing services include application development, infrastructure and software support and maintenance, data center management, and other initiatives. With 6 years in IT, Alfa Plus Inc. takes over any IT tasks you want to outsource or cooperates with your vendors to provide the services.
IT Outsourcing with Alfa Plus Inc. in Figures
1.5–2x revenue growth from new IT-based business initiatives
Over 2x reduced IT service costs thanks to our best practices
2.5x higher business growth due to freed resources
Cooperation Models We Support
Staff Augmentation
Cover resource or skill gaps of your in-house IT team with our experts managed by you directly.
Self-Managed Team
Get a self-managed team led by Alfa Plus Inc.'s PM or Team Lead to carry out your IT initiative.
Full Outsourcing
We take care of your specific IT function(s) with full responsibility for their quality and related risks.
The Scope of IT Outsourcing Services
Optimize IT Operations
Infrastructure support, Quality assurance services, Cybersecurity services, Cloud migration
Support Business Operations
Application support and evolution, Help desk services, IT support, Digital crisis management and response, Remote work consulting, Managed analytics services
Plan and Implement New IT Projects
IT strategy consulting, Software development services, Application modernization services
We Eagerly Put in Use IT Innovations
Big Data
Artificial Intelligence
Data Science
Internet of Things
Computer Vision
Augmented Reality
Virtual Reality
Blockchain
Alfa Plus Inc. Approach to IT Service Delivery
Flexible Pricing Options
Fixed price. Best for: feasibility study, PoC, small projects.
• Time & Material (with a cap). Best for: advisory; large-scale or flexible projects.
• Per-ticket pricing. Best for: L1, L2 support.
• Fixed monthly fee. Best for: L3 support (in-code changes).
Ensured IT Cost Reduction
Offshore outsourcing.
• Advanced techs for best ratio of business value.
• Agile, DevOps, shift-left QA approach, test automation.
• Cloud resource consumption optimization.
• Increased team efficiency due to established project management practices.
• Resources with lower rates work on routine tasks; resources with low performance are replaced.
Cooperation Flexibility
Wide pool of roles – project managers, developers, DevOps, architects, QA engineers, support specialists, data experts, etc.
• We’re open to co-sourcing.
• No vendor lock-in - we’re ready to assist with transferring knowledge to a new vendor.
• From 0.5 FTE to 150+ FTE.
• Cooperation term: 1 month – 10+ years.
• All software code is owned by your organization.
• 24/7 services to cover all time zones from North America to Australia and New Zealand.
Quarterly Service Improvements
Regular roadmap revision (stated business needs vs. current business needs; value we bring vs. highest possible value, etc.).
• Proactive approach: we analyze processes/solutions and suggest adding improvements and possible competitive advantages.
• Anticipating, openly communicating and effectively managing potential stumbling blocks in cooperation.
Regulatory Compliance
ISO 9001 certification to assure the quality of the services delivered.
• ISO 27001 certifications to assure the security of our customers’ data.
• Compliance with industry-specific regulations: HIPAA, GAMP, PCI DSS, SOC 3, GDPR, etc.
Visibility and KPI-Based Results
Use of resources (actual vs. planned).
• Current issues & potential risks.
• Team productivity and service quality KPIs, etc.
Our Approach to Digital Transformation
Costs
Actual vs. budget costs
Team Productivity
Lead time and cycle time, team velocity, deployment frequency, time spent vs. time planned
Customer Involvement
Time spent by a customer's employee fulfilling a vendor's requests, Time of delays with requirements elicitation sessions on the customer's side
User Satisfaction
Overall customer satisfaction score, the team's proactivity, the team's reliability, the team's responsiveness