Keep your IT infrastructure stable and scalable with Alfa Plus Inc.
Managed IT services are essential for maintaining a stable, cost-effective, and evolving IT infrastructure that meets your business needs.
One Team for All Your IT Tasks
A managed IT services provider (MSP) like Alfa Plus Inc. is a third-party company that efficiently manages your IT infrastructure and software under a Service Level Agreement (SLA). Our team is experienced in handling complex and dynamic infrastructures, offering a range of services from daily monitoring and management to long-term optimization and evolution.
IT Components We Manage
Hardware:
Desktops, Laptops, Mobile devices, IoT devices
Software:
Custom applications, SaaS applications, Cloud applications
Data storage:
Databases, Data warehouses, Data lakes, Cloud data storage
Security tools:
Firewalls, SIEM, IAM, Network Security Monitoring tools, Antivirus
Software development infrastructure:
Development and testing environments, CI/CD pipeline, Containerization tools, Dependency management systems
Desktops, Laptops, Mobile devices, IoT devices
Software:
Custom applications, SaaS applications, Cloud applications
Data storage:
Databases, Data warehouses, Data lakes, Cloud data storage
Security tools:
Firewalls, SIEM, IAM, Network Security Monitoring tools, Antivirus
Software development infrastructure:
Development and testing environments, CI/CD pipeline, Containerization tools, Dependency management systems
Who Needs Managed IT Services?
Managed IT services are beneficial for any company without an in-house IT team that needs to ensure the smooth functioning of its IT infrastructure. However, even if you have full-time or part-time IT experts, you can benefit from the flexibility and scalability of working with an MSP like Alfa Plus Inc. We have experience in working on split-responsibility projects where our experts collaborate with your IT team or other MSPs.
Managed IT Services Alfa Plus Inc. Delivers
At Alfa Plus Inc., we tailor our managed IT services to meet the unique needs of each client. Our comprehensive range of services includes:
IT Infrastructure Assessment
Analysis of IT infrastructure with a focus on scalability, operational efficiency, and security.
Development of an optimization roadmap with tactical solutions.
Cost optimization strategies.
IT Infrastructure Monitoring 24/7
Configuration of monitoring tools for infrastructure and alerting.
Reporting on availability, uptime, and response time of infrastructure nodes.
Troubleshooting to maintain infrastructure productivity.
Managed Network Operations Center (NOC) services.
IT Infrastructure Administration
User administration and regular software configuration and updates.
Management of servers, network, cloud, and on-premises data centers.
Virtual desktop administration.
Vulnerability assessment, compliance reviews (HIPAA, GDPR, PCI DSS, FDA, etc.) and reporting
IT Help Desk
L1, L2, and L3 help desk services for user issues, technical problems, and app-related requests.
Cloud Management
AWS, Azure, and multi-cloud infrastructure management.
Deployment of cloud infrastructures, migration of applications and data, and cloud monitoring and optimization.
Managed Application Services
Application monitoring, troubleshooting, modernization, and evolution with continuous delivery of new features.
Managed DevOps
Deployment of CI/CD pipelines, implementation of containerization strategies, test automation, and design of automated monitoring solutions.
Managed Security
Security audits, vulnerability assessment, penetration testing, and compliance program planning/assessment.
How We Make Our Cooperation Comfortable and Risk-Free
Flexible Cooperation Models
Full-service MSP provider offering various IT operations support.
Support for co-managed cooperation with internal IT departments or other IT services vendors.
SLA-Based Service Delivery
Transparent services outlined in SLA with clear terms and KPIs.
24/7 Availability and Fast Responsiveness
Round-the-clock monitoring and support, with quick response times for urgent fixes and new functionality delivery.
Smooth Communication
Tailored communication based on individual preferences, including tools, level of detail, and timing.
Knowledge Transfer
Transfer of knowledge to your team members in various roles for improved collaboration and understanding.
Guaranteed Quality and Data Security
Quality-first approach ensuring the most value from cooperation.
ISO 27001-certified mature information security management to keep your data safe.
Benefits of Hiring a Mature MSP
Cost Savings
With Alfa Plus Inc., you don’t need a large team of full-time IT specialists to manage your infrastructure. You pay only for the actual work done, saving on overhead costs. Additionally, you can easily scale the team without the lengthy hiring process.
Access to Diverse Expertise
Alfa Plus Inc. gives you instant access to a broad pool of IT experts equipped to solve your unique problems, whether they are related to software defects or security vulnerabilities.
Round-the-Clock Support
Alfa Plus Inc. provides teams that cover different time zones, night shifts, or holidays to ensure reliable support regardless of the date or time of day.
Uninterrupted Services
A mature MSP like Alfa Plus Inc. will take full responsibility for uninterrupted service delivery. This means that work doesn’t halt if an employee calls in sick – Alfa Plus Inc. will quickly provide a substitute to ensure continuity.
Our Tech Stack for Managed IT Solutions
Flexible Pricing for IT Management Services
Per-Ticket Pricing
Best for: L1, L2 support, security management.
At the start of cooperation, we define the ticket cost, and you get charged based on the volume of incidents we resolve monthly.
Fixed Monthly Fee
Best for: L3 support (defect fixes, advanced app and infrastructure issues and requests), security management.
Pay in advance at a reduced hourly rate for continuous support.
Time & Material (Hourly Billing with a Cap)
Best for: Evolution of applications and/or IT infrastructure components.You receive the end-of-the-month invoice based on the efforts reported per month.
Mixed Model (e.g., FMF + T&M)
Best for: long-term cooperation entailing miscellaneous services.
You can combine different pricing models best fitting the required activities comprising your service suite.