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IT Support

Alfa Plus Inc. > IT Support

IT Support Services

Information technology (IT) support comprises procedures intended to maintain failsafe IT workflows and reduce IT costs. Alfa Plus Inc.'s IT support services are backed with 6 years of experience in help desk and application support and include IT help desk, Network Operations Center (NOC), and software support to guarantee superior user experience and on-the-go improvement of your IT processes.

Scope of IT Components We Tackle
Alfa Plus Inc. can take care of all your IT infrastructure components – from daily monitoring and management to long-term continuous optimization and evolution. 

What You Get with IT Support Services

Multi-tier incident resolution pipeline:
L1. A user support team.
L2. A technical support team.
L3. A team of software engineers.
User satisfaction and adoption improvements:
UX testing/monitoring.
Surveys and user experience studies with CSAT improvement plans based on their results.
Regulatory compliance assessments:
IT environment benchmarking against PCI DSS, HIPAA, etc.
Compliance gap mitigation plans.
Regular and transparent reporting:
Service level reports.
Maintenance reports.
Health check reports.
Security assessment reports.
Incident reports with root cause analysis.
Self-service training materials for users:
Knowledge base articles.
FAQs.
User manuals.

Competitive Traits of Alfa Plus Inc.'s IT Support Services

Feasibility analysis of IT support projects:

Before we take up your app or infrastructure support, we analyze TCO and ROI of supported assets and assess how far these financial estimates will be improved after we commence the support.

Focus on long-term collaboration:

We believe that long-term IT support is mutually beneficial for a customer and a service provider, as a longer service term means fewer transition periods and integration phases for the customer and well-tailored working routines for the support team.

Result-oriented service and transparent reporting:

Our IT support activities and service quality are reflected in regular reports with clear metrics for strict compliance with service level objectives. We use the following KPIs:

Change requests implemented.
Change requests waiting in the backlog.
Satisfaction of key stakeholders.
User satisfaction.
Application availability.
MTTR (Mean Time to Recovery).

Choose Your Service Option

IT Help Desk:
L1, L2, L3 support for enterprises, software companies, and MSPs. • Introduction of efficient SOPs and ITSM processes. • Resolution of reported incidents. • User satisfaction rate management. • Knowledge base maintenance. • Regular reporting. • We offer fully managed help desk services or provide dedicated help desk teams. White-label cooperation is possible.
Network Operations Center:
Preventive monitoring of IT network with L2, L3 support. • NOC setup and introduction of efficient workflows and policies. • 24x7 network monitoring, health checks, incident resolution. • Regular reporting.
Application Support:
Monitoring, testing, code reviews. • Configuring, hot fixes, code changes. • Cloud consumption optimization. • User satisfaction rate management. • Regular reporting.
Full IT Support:
IT help desk. • Network Operations Center. • Software support.